This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird 77.0b3 trying reset master password

  • 5 valiny
  • 1 manana an'ity olana ity
  • 13 views
  • Valiny farany nomen'i Matt

w4qed
w4qed
more options

On Win 10. trying to use: openDialog("chrome://pippki/content/resetpassword.xul") No evaluate button, tried "Run" in Developer Tools > Error Console.

result: 10:58:24.639 openDialog("chrome://pippki/content/resetpassword.xul") 10:58:24.711 TypeError: this.mm is null amInstallTrigger.jsm:44:3 10:58:43.230 TypeError: this.mm is null amInstallTrigger.jsm:44:3 10:58:59.119 NotSupportedError: CustomElementRegistry.define: 'conversation-browser' has already been defined as a custom element conversation-browser.js:853

Opens a window "File not found" The file jar:file:///C:/Program Files (x86)/Mozilla Thunderbird/omni.ja!/chrome/pippki/content/pippki/resetpassword.xul cannot be found. Please check the location and try again. 


Trying to remove master password. Got set in error as windows pop up while typing message; hence, no idea as to what it would have been set to.

I am somewhat sure this command has been changed, but unable to find reference to 77.0b3.
On Win 10. trying to use: openDialog("chrome://pippki/content/resetpassword.xul") No evaluate button, tried "Run" in Developer Tools > Error Console. result: 10:58:24.639 openDialog("chrome://pippki/content/resetpassword.xul") 10:58:24.711 TypeError: this.mm is null amInstallTrigger.jsm:44:3 10:58:43.230 TypeError: this.mm is null amInstallTrigger.jsm:44:3 10:58:59.119 NotSupportedError: CustomElementRegistry.define: 'conversation-browser' has already been defined as a custom element conversation-browser.js:853 Opens a window "File not found" The file jar:file:///C:/Program Files (x86)/Mozilla Thunderbird/omni.ja!/chrome/pippki/content/pippki/resetpassword.xul cannot be found. Please check the location and try again. Trying to remove master password. Got set in error as windows pop up while typing message; hence, no idea as to what it would have been set to. I am somewhat sure this command has been changed, but unable to find reference to 77.0b3.

All Replies (5)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I've posted some images below that should help.

  • Tools > Developer Tools > Error console
  • Clear the error console content.
  • At the bottom where you see >>
  • paste in openDialog("chrome://pippki/content/resetpassword.xul")
  • Press Enter key

Then you should get another pop up window that offers 'Reset'

w4qed
w4qed Tompon'ny fanontaniana
more options

Thanks for helping: pasted in : openDialog("chrome://pippki/content/resetpassword.xul")

error: Expected 'none', URL, or filter function but found 'alpha(', Error in parsing value for 'filter'. Declaration dropped.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

As you are using a beta, I would first check that you have got a good installation.

Uninstall Thunderbird program and then get a fresh download from here:

I notice the info you supplied mentions Program Files (x86), so you are using a Thunderbird windows32bit version. Hence I've located that specific download location.

The link above takes you to where you can get a fresh installation. You need to select your preferred language eg: en-GB = English British. Then click on the 'Thunderbird Setup 77.0b3.exe' link to download.

w4qed
w4qed Tompon'ny fanontaniana
more options

Tried installing new x64 (back one directory level,. Same results in that I can not reset master password in order to remove it. Never came up with a choice (Buttons) 

In the Error Console,

Entered: openDialog("chrome://pippki/content/resetpassword.xul")

Result: 18:54:21.951 openDialog("chrome://pippki/content/resetpassword.xul") 18:54:22.001 ChromeWindow about:blank

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

After digging around in Bugzilla for a lot longer than it should have taken I now know why this does not work as advertised. Change the line you paste to openDialog("chrome://pippki/content/resetpassword.xhtml"

Bug 1596869 renamed the XUL files in security/manager/pki/ to xhtml files.