This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Can't log in my Firefox support account

  • 6 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Kiki

Титан 2
Титан 2
more options

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". ''contact the administrator'' - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!
Sarin'efijery napaingotra

Novain'i Kiki t@

All Replies (6)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi Титан 2

1. Please have a look at our "Common problems with logging into Firefox accounts" documentation and let us know if it helps solve your issue: https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account

2. If it doesn't help, please describe what you did, what you expected and what happened (it's unclear to me what you mean when you wrote: "Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered" <--- does this mean you wrote to private messages to users on support.mozilla.org or something else?

Cheers!

..Roland

Novain'i Kiki t@

Титан 2
Титан 2 Tompon'ny fanontaniana
more options

Hello, thanks for reply and sorry for the delayed response. I read this article, there's no anything about what to do if I have troubles with loging in my account. "does this mean you wrote to private messages to users on support.mozilla.org" - yes. To be more precise, to one user.

Титан 2
Титан 2 Tompon'ny fanontaniana
more options

Is there any alive administrator?

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi,

Please file a bug request here and send me the bug link through PM. SUMO forum is not intended to share private information like email address. In the meantime, I've obscured your email from this thread due to the same reason.

Novain'i Kiki t@

Титан 2
Титан 2 Tompon'ny fanontaniana
more options

Kiki said
In the meantime, I've obscured your email from this thread due to the same reason.

Well, that doesn't make sense since you wasn't obscured my email in the first Roland's reply. Otherwise, thank you for the link

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Thanks for pointing that out. It should be fixed now.