This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Lost all old mail and folders

  • 6 valiny
  • 1 manana an'ity olana ity
  • 9 views
  • Valiny farany nomen'i yuri101

more options

Hi, last night i was asked if I wanted to upgrade Thunderbird from 68.11 version and I declined. Today after I restarted laptop instead of seeing all my mail I've got a screen asking me to login with my e-mail account or create a new one. When I entered my current e-mail and password it started pulling some mail from 3 years ago, but lost ALL my folders and ALL my old mail. How do I get it back? I also didn't see my second e-mail account there. I have v 68.11 on my second windows 10 tablet. Should I restore it from there? Why my mail client was upgraded to 68.12 and what happened to all folders and old e-mails? I'm using Thunderbird probably for 25 years and it's very discouraging that these upgrades create so many issues. Please HELP!!! Thanks, Yuri

Hi, last night i was asked if I wanted to upgrade Thunderbird from 68.11 version and I declined. Today after I restarted laptop instead of seeing all my mail I've got a screen asking me to login with my e-mail account or create a new one. When I entered my current e-mail and password it started pulling some mail from 3 years ago, but lost ALL my folders and ALL my old mail. How do I get it back? I also didn't see my second e-mail account there. I have v 68.11 on my second windows 10 tablet. Should I restore it from there? Why my mail client was upgraded to 68.12 and what happened to all folders and old e-mails? I'm using Thunderbird probably for 25 years and it's very discouraging that these upgrades create so many issues. Please HELP!!! Thanks, Yuri

All Replies (6)

more options

I was able to restore my folders by changing profiles, but in addition to have duplicates e-mail I lost my address book. Does anybody test these upgrades? how can I go back 68.11?

more options

Was finally able to get back my address book by rename impab.mab to abook.mab. Do everybody have to go thru this headache?

more options

I checked "about" and it says I'm still on version 68.11, but my screens look very different - all options are on the left side of the screen and as I mentioned earlier I couldn't see my folders and address books .... so what happenned?

more options

yuri101 said

Hi, last night i was asked if I wanted to upgrade Thunderbird from 68.11 version and I declined. Today after I restarted laptop instead of seeing all my mail I've got a screen asking me to login with my e-mail account or create a new one. When I entered my current e-mail and password it started pulling some mail from 3 years ago, but lost ALL my folders and ALL my old mail. How do I get it back? I also didn't see my second e-mail account there. I have v 68.11 on my second windows 10 tablet. Should I restore it from there? What happened to all folders and old e-mails? I'm using Thunderbird probably for 25 years and it's very discouraging that these upgrades create so many issues. Please HELP!!! Thanks, Yuri
more options

re :I was able to restore my folders by changing profiles, I presume you did this: In Thunderbird

  • Help > Troubleshooting Information
  • Bottom of 'Application Basics' click on 'about:profiles'
  • Then locate the profile and click on 'Set as Default'
  • Exit Thunderbird and restart to see original profile.
more options

I had to find the original profile and later renamed .mab files to get back my address book. The question is why I was not able to start thunderbird the usual way, instead I had a screen that asked me to enter userid/password for existing account? When I entered my first e-mail account it retrieved e-mails from 3 years ago and lost my folders and address books. After I pointed to the correct profile I had 500+ duplicate e-mails. Any idea why I've got this issue to start with? Now I'm afraid to upgrade Thunderbird to any new release, last time when I upgraded to 78.0 I also lost folders and address books, so I had to uninstall everything, delete profiles, install 68.11 and copy all my data from my other tablet. Did they fix these issues in 78 release?