This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

BlueScreen when moving Mouse to the MenuBar

  • 3 valiny
  • 1 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i FredMcD

abellacom
abellacom
more options

hello,

since last Update in Windows 10 Enterprise to Build 20231.1000 i get a 'Blue Stop Screen', when i try to move the Mouse Cursor to the MenuBar ONLY of Nightly or Firefox.

I have the same Error on Nightly AND Firefox, i have restart the Browsers with disabled Add-Ons, i have reset the Browsers, deinstalled and new installed, i have try it with older Versions, but every time, when i come with the Cursor to the MenuBar, Windows stop.

I Know, that the showed Error 'APC_index_Mismatch win32kfull.sys' is a Windows Error, but this Error comes only with Firefox and Nightly, but on no other Software and Programs. I disabled all not neccessary Services, i start with normal Mode, nothing works. i deinstalled a lot of drivers and next try: no Help, same Error.

Also i tried WaterFox, and funnily, there is NO problem or stopping...

Somebody with same problem, somebody know the answer?

hello, since last Update in Windows 10 Enterprise to Build 20231.1000 i get a 'Blue Stop Screen', when i try to move the Mouse Cursor to the MenuBar ONLY of Nightly or Firefox. I have the same Error on Nightly AND Firefox, i have restart the Browsers with disabled Add-Ons, i have reset the Browsers, deinstalled and new installed, i have try it with older Versions, but every time, when i come with the Cursor to the MenuBar, Windows stop. I Know, that the showed Error 'APC_index_Mismatch win32kfull.sys' is a Windows Error, but this Error comes only with Firefox and Nightly, but on no other Software and Programs. I disabled all not neccessary Services, i start with normal Mode, nothing works. i deinstalled a lot of drivers and next try: no Help, same Error. Also i tried WaterFox, and funnily, there is NO problem or stopping... Somebody with same problem, somebody know the answer?

All Replies (3)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

abellacom
abellacom Tompon'ny fanontaniana
more options

yes, we tried all your hints, and every time i want to use the mouse in the menubar -> boom - bluescreen.

FredMcD
FredMcD
more options

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.