This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox will not connect.

  • 3 valiny
  • 1 manana an'ity olana ity
  • 8 views
  • Valiny farany nomen'i michaelgoodw

more options

I get a network protocol violation message and all the other websites cannot be found. My iPad and iPhone WiFi work fine but my desktop WiFi does not. I have done all the usual, restarted the network, computer and Firefox, cleared all the caches and done malware and other sweeps of my computer, tried adjusting the program proxy, what else can I try?

I get a network protocol violation message and all the other websites cannot be found. My iPad and iPhone WiFi work fine but my desktop WiFi does not. I have done all the usual, restarted the network, computer and Firefox, cleared all the caches and done malware and other sweeps of my computer, tried adjusting the program proxy, what else can I try?

Vahaolana nofidina

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (3)

more options

Vahaolana Nofidina

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

more options

Thanks very much, too many software solutions competing with each other, at least I seem to have no virus problems.