This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird installation WIndows 7 Home Premium

  • 2 valiny
  • 1 manana an'ity olana ity
  • 219 views
  • Valiny farany nomen'i yhuttu

more options

Hello!

I tried to install Thunderbird setup 78.5.1. Setup asks to reboot the computer to complete a previous uninstall of Thunderbird , but after reboot and starting setup again, the same reboot message comes. This happens many times, reboot does not help.

I had earlier some older version of Thunderbird, but it is removed with Windows Control panel.

How can I uninstall previous version complete?`

With best regards Yrjo Huttunen Finland

Hello! I tried to install Thunderbird setup 78.5.1. Setup asks to reboot the computer to complete a previous uninstall of Thunderbird , but after reboot and starting setup again, the same reboot message comes. This happens many times, reboot does not help. I had earlier some older version of Thunderbird, but it is removed with Windows Control panel. How can I uninstall previous version complete?` With best regards Yrjo Huttunen Finland
Sarin'efijery napaingotra

Vahaolana nofidina

Your computer would not need to be rebooted just to install Thunderbird.

It sounds like your computer did an OS update at same time as installing Thunderbird and has got confused.

Remove the installation of Thunderbird from here:

  • C:\Program Files(86)\Mozilla Thunderbird\

Access 'Program Files (x86)' Delete 'Mozilla Thunderbird' folder Also make sure it has not been installed here:

  • C:\Program Files\Mozilla Thunderbird\

Empty the computer 'Recycling Bin'

Get a fresh download from here and reinstall. https://www.thunderbird.net/en-US/thunderbird/all/

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

more options

Vahaolana Nofidina

Your computer would not need to be rebooted just to install Thunderbird.

It sounds like your computer did an OS update at same time as installing Thunderbird and has got confused.

Remove the installation of Thunderbird from here:

  • C:\Program Files(86)\Mozilla Thunderbird\

Access 'Program Files (x86)' Delete 'Mozilla Thunderbird' folder Also make sure it has not been installed here:

  • C:\Program Files\Mozilla Thunderbird\

Empty the computer 'Recycling Bin'

Get a fresh download from here and reinstall. https://www.thunderbird.net/en-US/thunderbird/all/

more options

Helou! Many thanks, Toad-Hall, it was the solution! OS updating was not the reason, but removing Thunderbird folder, cleaning Recycle bin and downloading the setup file from recommended link did it! Best regards YH