This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Widevine CDM plug-in issue. Not able to stream any video..

  • 3 valiny
  • 5 manana an'ity olana ity
  • 14 views
  • Valiny farany nomen'i brad46

n.akhtar42
n.akhtar42
more options

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

All Replies (3)

HenricuzHotmail
HenricuzHotmail
more options

I sugest reinstalling plug it could be.. things solve itself in maybe a new auto update, but that is hard to tell. Did this help you ?

pauls.filter
pauls.filter
more options

https://support.mozilla.org/en-US/questions/1333747

n.akhtar42
n.akhtar42 Tompon'ny fanontaniana
more options

Does anyone know where or how we can access the previous version of widevine CDM? I don't think 4.10.2209.1 is compatible with Firefox 78/ Mac OSX 10.9. It's not possible to access directly from widevine.com as they instruct endusers to contact the service provide (ie. Mozilla).