This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

save logins

  • 2 valiny
  • 1 manana an'ity olana ity
  • 8 views
  • Valiny farany nomen'i howet1

howet1
howet1
more options

Every time I check the box for "Ask to save logins and passwords for websites" and select my options, the next time I start Firefox the box is unchecked and it never "asks" like it should. To add further insult, even though the login and password from a previous log in has been saved, the Firefox saved log in does not work. What is happening?

Every time I check the box for "Ask to save logins and passwords for websites" and select my options, the next time I start Firefox the box is unchecked and it never "asks" like it should. To add further insult, even though the login and password from a previous log in has been saved, the Firefox saved log in does not work. What is happening?

Vahaolana nofidina

You can't have multiple Password Managers enabled at the same time, so if you have others like RoboForm or Trend Micro Password Manager then the builtin Firefox Lockwise Password Manager will be disabled.

If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

You can't have multiple Password Managers enabled at the same time, so if you have others like RoboForm or Trend Micro Password Manager then the builtin Firefox Lockwise Password Manager will be disabled.

If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.

howet1
howet1 Tompon'ny fanontaniana
more options

Bingo!! Trend Micro Password Manager seems to have been the culprit. I found the configuration selection and unchecked the box, restarted the computer and the automatic login appears to be working on that system. I didn't have to uninstall - just uncheck the password protection box.

Thanks for the quick and accurate reply. I'm impressed.

Tom Howe