This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird not opening when clicking on web page ‘envelope’

  • 2 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Mike109

Mike109
Mike109
more options

When I’m viewing a web page using Windows 7, there are options listed to forward the link such as facebook, twitter, and an envelope icon. If I click on the envelope Thunderbird 68.12.1 opens.

But when viewing the same web page on another PC with Windows 10 if I click on the envelope icon I’m given options to Add an Account such as Outlook.com, Yahoo, Other account. But no option to use Thunderbird 78.14.0.

I don’t want to add any account, I just want to use Thunderbird to forward the link. Is there some setting in Thunderbird (or Firefox) that controls that, I could not find any.

Thanks

When I’m viewing a web page using Windows 7, there are options listed to forward the link such as facebook, twitter, and an envelope icon. If I click on the envelope Thunderbird 68.12.1 opens. But when viewing the same web page on another PC with Windows 10 if I click on the envelope icon I’m given options to Add an Account such as Outlook.com, Yahoo, Other account. But no option to use Thunderbird 78.14.0. I don’t want to add any account, I just want to use Thunderbird to forward the link. Is there some setting in Thunderbird (or Firefox) that controls that, I could not find any. Thanks

Vahaolana nofidina

If TB is the default app for email and the mailto protocol (in W10 Settings, Apps, Default apps), Firefox Settings, General, should look like the attached picture. What does it look like?

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Vahaolana Nofidina

If TB is the default app for email and the mailto protocol (in W10 Settings, Apps, Default apps), Firefox Settings, General, should look like the attached picture. What does it look like?

Mike109
Mike109 Tompon'ny fanontaniana
more options

Thanks - I did not have have TB set as the default mail app in Windows10. But it is now & works great. I'm behind the curve using Win10 & sometimes am not sure where to look for settings. Thanks again