This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Have Thunderbird setup as my default mail client but when clicking "Send to" on a file, an error comes up saying "...Outlook.pst cannot be found"

  • 3 valiny
  • 1 manana an'ity olana ity
  • 16 views
  • Valiny farany nomen'i sfhowes

erikwt78
erikwt78
more options

As subject suggests. I use Thunderbird as my mail client, have it selected as my default in Windows10 settings. Right clicking on any file, selecting "Send To", clicking "Mail Recipient" (to open a Thunderbird email window), that warning comes up, suggesting it's looking for an Outlook file.

Why is it wanting to open Outlook when 1. I don't have it installed & 2. Thunderbird is set as default email client

Thank you, Erik

As subject suggests. I use Thunderbird as my mail client, have it selected as my default in Windows10 settings. Right clicking on any file, selecting "Send To", clicking "Mail Recipient" (to open a Thunderbird email window), that warning comes up, suggesting it's looking for an Outlook file. Why is it wanting to open Outlook when 1. I don't have it installed & 2. Thunderbird is set as default email client Thank you, Erik
Sarin'efijery napaingotra

All Replies (3)

david
david
  • Top 10 Contributor
more options

This is a Windows issue. I suggest you review Default Apps in windows, as there is more than one setting for email clients.

erikwt78
erikwt78 Tompon'ny fanontaniana
more options

That's clear but being that you have an email client, I wasn't sure if this was a common situation that's had numerous support requests with a common answer (aside from obviously changing the main default app under Settings). You were my first support to go for being that dealing with Microsoft support is like pulling teeth

sfhowes
sfhowes
  • Top 10 Contributor
more options

When MAPI functions like Send to don't work properly, they can sometimes be fixed by running the full TB installer in a particular way, to ensure TB is the default mail client:

https://support.mozilla.org/en-US/questions/1323685