This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Emails missing after 'repair folder'

  • 1 valiny
  • 1 manana an'ity olana ity
  • 31 views
  • Valiny farany nomen'i Queenmab100

Queenmab100
Queenmab100
more options

I am using TB 91.7.0 on two different computers an older PC running Windows 7 Pro and a newer PC running Windows 10. I noticed that the 'Archives' folder on the older computer was missing some emails that were on the newer PC. Oddly enough, when I created the index from the Archives folder from the older PC (ImportExportTools NG/Export all messages in the folder/just index(csv)), the 'missing' emails were included in the index. After a bit of running around the internet, I found these instructions to 'repair folder', which I followed: https://recoverit.wondershare.com/email-tips/fix-thunderbird-folder-or-emails-missing.html

Now, the 'Archives' folder on the older PC shows no emails. What happened? Where did they go? Is there a way to recover them? I am offline so hoping the mail server did not get updated......but not sure what to do next.

Thanks for your help.

I am using TB 91.7.0 on two different computers an older PC running Windows 7 Pro and a newer PC running Windows 10. I noticed that the 'Archives' folder on the older computer was missing some emails that were on the newer PC. Oddly enough, when I created the index from the Archives folder from the older PC (ImportExportTools NG/Export all messages in the folder/just index(csv)), the 'missing' emails were included in the index. After a bit of running around the internet, I found these instructions to 'repair folder', which I followed: https://recoverit.wondershare.com/email-tips/fix-thunderbird-folder-or-emails-missing.html Now, the 'Archives' folder on the older PC shows no emails. What happened? Where did they go? Is there a way to recover them? I am offline so hoping the mail server did not get updated......but not sure what to do next. Thanks for your help.

Vahaolana nofidina

Well, when I booted up my computer this morning, the "Archives" folder was back on the older PC and all the emails were there, including the ones that were missing. So, I guess it worked.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (1)

Queenmab100
Queenmab100 Tompon'ny fanontaniana
more options

Vahaolana Nofidina

Well, when I booted up my computer this morning, the "Archives" folder was back on the older PC and all the emails were there, including the ones that were missing. So, I guess it worked.