We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox deletes cookie history

  • 2 valiny
  • 1 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i jim.rapson

jim.rapson
jim.rapson
more options

I have researched this site, looked up several articles,but the bottomline is that Firefox updated my browser without my permission and deleted my bookmarked and cookie history. I will no longer used this browser after 9 years. BEWARE

I have researched this site, looked up several articles,but the bottomline is that Firefox updated my browser without my permission and deleted my bookmarked and cookie history. I will no longer used this browser after 9 years. BEWARE

All Replies (2)

FredMcD
FredMcD
more options

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

jim.rapson
jim.rapson Tompon'ny fanontaniana
more options

no. unfortunately there is no such folder. I did follow the weblink and look on Firefox for more than one profile. but there is only one. I am afraid Firebox cant no longer be trusted to do updates.