This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Signature ignored for alternative identity

  • 4 valiny
  • 1 manana an'ity olana ity
  • 21 views
  • Valiny farany nomen'i jim.gasperini

more options

Hello-- I have created an alternative account in Thunderbird, and with it custom signature text using the html option in Account Settings. When I send emails using this alternative identity, however, the signature that displays is the one associated with the primary, default account. How do I get Thunderbird to use the correct signature?

I also have a problem when emails are sent to gmail: the signature displays with an extra blank line between each line of text. The signature displays as desired in other email clients. Thanks for any clues Jim

Hello-- I have created an alternative account in Thunderbird, and with it custom signature text using the html option in Account Settings. When I send emails using this alternative identity, however, the signature that displays is the one associated with the primary, default account. How do I get Thunderbird to use the correct signature? I also have a problem when emails are sent to gmail: the signature displays with an extra blank line between each line of text. The signature displays as desired in other email clients. Thanks for any clues Jim

Vahaolana nofidina

This is set in the 'manage identities' button in the accounts pane.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (4)

more options

In the Write window, change the sender identity in the From field. The signature should also change accordingly.

more options

Yes, I know that is how it is supposed to work. My question is: why, when I change the identity in the From field, the signature does not change accordingly.

more options

Vahaolana Nofidina

This is set in the 'manage identities' button in the accounts pane.

more options

Huh. The Account Settings are badly designed.

  • Bulleted list itemThe main Account Settings screen displays controls which apparently allow users to set what signature displays for each identity.
  • Bulleted list itemIf you select the top item for an identity in Account Settings, then select the Manage Identities button, a pop-up panel displays the signature settings made for that identity on the Account Settings page.
  • Bulleted list itemHowever if you select anywhere else on the Account Settings page, then select the Manage Identities button, the pop-up first displays a list of identities to manage.
  • Bulleted list itemIf you then select the identity in question, the panel displays settings controls including those for the signature.
  • Bulleted list itemThese settings can be different from the ones made on the main Accounts Settings screen. Apparently the settings made here override the ones on the main Account Settings screen.

Displaying two places where settings can apparently be made, only one of which actually does anything, is very confusing.