This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Version 100.+ not loading any website, but the Beta version is working fine.

  • 1 valiny
  • 1 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i cor-el

andywong714
andywong714
more options

Firefox version 100 was working fine, but after I upgrade to the version 100.+ it only displayed a blank page no matter what website I visited. I downloaded the 101 Beta it worked perfectly. However, when I installed the official release V101 yesterday and it stopped working again. I reinstalled the Beta version 101 and 102, both worked perfectly. Why only the beta version is working, but not the official release version?

Regards,

Firefox version 100 was working fine, but after I upgrade to the version 100.+ it only displayed a blank page no matter what website I visited. I downloaded the 101 Beta it worked perfectly. However, when I installed the official release V101 yesterday and it stopped working again. I reinstalled the Beta version 101 and 102, both worked perfectly. Why only the beta version is working, but not the official release version? Regards,

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Could be a profile issue as the Beta version likely uses its own profile.

Try to start Firefox in Troubleshoot Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.