This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Recaptcha not displaying

  • 4 valiny
  • 2 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i missshelleymae

more options

I am trying to login into my account on Payhip, an online store platform. On the login page, there is no recaptcha box. I log in. On the next page, I get an error saying I didn't confirm I'm not a robot. I can log in just fine on my phone. This is happening in the web browser. I contacted Payhip and they say there's nothing they can do, on their end the recaptcha is working just fine, it's done through Google. They told me to log in another day and see if it clears up. It hasn't. I cleared cookies, I used the site in troubleshooting mode (same problem), I turned off enhanced tracking protection to see if I was blocking something, and again, nothing changed. Any ideas, anyone?

I am trying to login into my account on Payhip, an online store platform. On the login page, there is no recaptcha box. I log in. On the next page, I get an error saying I didn't confirm I'm not a robot. I can log in just fine on my phone. This is happening in the web browser. I contacted Payhip and they say there's nothing they can do, on their end the recaptcha is working just fine, it's done through Google. They told me to log in another day and see if it clears up. It hasn't. I cleared cookies, I used the site in troubleshooting mode (same problem), I turned off enhanced tracking protection to see if I was blocking something, and again, nothing changed. Any ideas, anyone?

All Replies (4)

more options

Can you attach URL of said page?

more options

I can't see any captcha there in Ms Edge.

That page looks exactly the same in both browsers.

more options

Yes, that's the problem. And it doesn't always happen either. I tried to log in every day last week and kept getting the message about not checking the no robot box, and yesterday, all of the sudden, I was able to log in and access my account. And now, today, it's doing it again--locking me out.