This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Passwords & logins are gone from the firefox account

  • 1 valiny
  • 0 manana an'ity olana ity
  • 15 views
  • Valiny farany nomen'i TyDraniu

Fismo Chara
Fismo Chara
more options

Hi, I've have used firefox for quite a while. I had many logins & passwords saved with the account. Before i just used to download the app on phone, login to my account without even sync i'd have all my logins. Now i just installed the app on the phone (i had to reset it) but there are no logins to be found. Please tell me how to get the logins back, I've lot of important logins.

Hi, I've have used firefox for quite a while. I had many logins & passwords saved with the account. Before i just used to download the app on phone, login to my account without even sync i'd have all my logins. Now i just installed the app on the phone (i had to reset it) but there are no logins to be found. Please tell me how to get the logins back, I've lot of important logins.

All Replies (1)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Hi, but why did you reset an account? It wipes out your data.

Any data you have on the server will be erased when you reset your password (unless you use recovery keys). Your other devices will stop synchronizing unless you update them with the new password.