This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Can't recover the Primary Password for login

  • 1 valiny
  • 0 manana an'ity olana ity
  • 15 views
  • Valiny farany nomen'i cor-el

more options

I have set up a Primary Password for my logins but accidentally deleted the app with the password and have no way to get it back. Is there a way to remove or recover the password without deleting all my data since i have years of info saved there.

I have set up a Primary Password for my logins but accidentally deleted the app with the password and have no way to get it back. Is there a way to remove or recover the password without deleting all my data since i have years of info saved there.

All Replies (1)

more options

I'm not sure whether you mean the Primary Password that is used locally to encrypt the logins stored in the profile folder or about the password for the Sync account and have enabled 2FA (row-factor authentication) as only the latter requires access to an app to generate a six digit code. Can you clarify this ? In both case you will lose access, but with Sync this only happens if you want to restore data via Sync and do not have other devices connected.