This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird 115: Lost unified folders

  • 12 valiny
  • 3 manana an'ity olana ity
  • 8 views
  • Valiny farany nomen'i Wayne Mery

more options

Hi All,

Fedora 38 thunderbird-115.3.1-1.fc38.x86_64

I just upgraded from 102 to 115. I lost my ability for display "unified folders" in both regular mode and safe-mode.

Clicking on view->folders->unified unchecks the second I click off it.

I manually set about:config unified to true: made no difference. But it stays at true and still shows off in view, folders.

I need my unified folders back!

-T

Hi All, Fedora 38 thunderbird-115.3.1-1.fc38.x86_64 I just upgraded from 102 to 115. I lost my ability for display "unified folders" in both regular mode and safe-mode. Clicking on view->folders->unified unchecks the second I click off it. I manually set about:config unified to true: made no difference. But it stays at true and still shows off in view, folders. I need my unified folders back! -T

All Replies (12)

more options

If it helps, there is no "smart"anything in my profile:

find . -iname \*smart\*

<nothing>

Renaming "virtualFolders.dat" and "virtualFolders-1.dat" did not help either.

115 does not like something that came over from 102

more options

See if you can fix it with this add-on:

https://support.mozilla.org/en-US/questions/1426387

more options

Makes no difference. The Unified folders has to appear first.

more options

open your profile folder by going to the Troubleshooting information on the help menu. and clicking the open button beside the profile entry. Close Thunderbird. Open the "mail" folder in file manager.

Locate the "smart mailboxes" folder

Now normally I would just say delete them. But just in case I can find someone that has a use for them in diagnosis.

Right click and select compress to zip file (I renamed the Zip smart.) Then delete the smart mailboxes folder

Restart Thunderbird.

This will force a complete rebuild of the unified folders

Does this make the folders appear and appear correctly?

more options

Hi Matt,

Did you miss my previous post?

   "If it helps, there is no "smart"anything in my profile:
   find . -iname \*smart\*
   <nothing>


The "find" started in the root of my profile and did a case insensitive search of all sub folders and files for the fragment "smart".

There are no file(s) or folder(s) with the name fragment "smart" of any lower or upper case anywhere in my profile.

This folder was never created. Is that a clue?

Novain'i margochester t@

more options

Do you see a difference in what I told you to do and what you did?

I know it is truly astounding, but the contents of hidden files and folder are not found with these operating system tools and instead of doing what you were asked, which will show the folder you fell back to your previous erroneous attempt to locate something the operating system did not want to show you. https://serverfault.com/questions/139126/how-to-view-hidden-files-using-linux-find-command

more options

I read over that server fault link. It was a bit weird. I have no trouble whatsoever finding hidden files on my system. For example, inside my profile:

# whoami

root

# pwd

/home/OurStuff/mozilla/Thunderbird/Profiles/Todd

# touch .TryAndFindMe
# chmod 400 .TryAndFindMe
# ls -al .TryAndFindMe

-r--------. 1 root root 0 Oct 8 22:39 .TryAndFindMe

# find . -iname .TryAndFindMe

./.TryAndFindMe

# find . -iname \*TryAndFindMe\*

./.TryAndFindMe

# find . -iname \*smart\*

<nothing>


I also checked my backup of my profile I made before upgrading fro 102 to 115. No "smart" anything over there either.

Novain'i margochester t@

more options

This is the "unified folders" I lost in 115:

Unified Folders https://yoyofumedia.com/one-unified-inbox-thunderbird/

Novain'i margochester t@

more options

The plot thickens !!!!

I created an additional, new profile and

    view->folders->unified

works perfectly.

https://ibb.co/CVyJQv2


Now to compare both's perfs.js to see what is screwing things up.

-T

p.s. note that the problem persists in safe mode too

Novain'i margochester t@

more options

I created a new, additional profile and the Unified Folders functions properly in the new profile.

I could not find anything wrong by comparing the new and old profile's prefs.js

mumble mumble

Note that the problem exists in safe mode too

Interesting, the new profile (bozo) did create "smart mailboxes":

$ find /home/OurStuff/mozilla/Thunderbird/Profiles/Bozo/ -iname \*smart\* /home/OurStuff/mozilla/Thunderbird/Profiles/Bozo/Mail/smart mailboxes

I copied the whole folder into my main profile. Made no difference.

More mumbling

Novain'i margochester t@

more options
more options