We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox brower keeps spinning - same url works fine in chrome & edge

  • 1 valiny
  • 0 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i jonzn4SUSE

JoyS
JoyS
more options

Whether I'm on a search page and click a link or type in the url, when I'm in Firefox (my preferred browser), it just spins and rarely reaches the site most of the time. If I'm in yahoo mail it often says "can't connect to internet". 

If I type the same url or click on a searched link in chrome or edge it works fine.  I don't get the "can't connect to internet" notice on the other two.  What is going on?
Whether I'm on a search page and click a link or type in the url, when I'm in Firefox (my preferred browser), it just spins and rarely reaches the site most of the time. If I'm in yahoo mail it often says "can't connect to internet". If I type the same url or click on a searched link in chrome or edge it works fine. I don't get the "can't connect to internet" notice on the other two. What is going on?

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Do you have the same issue with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

What security software are you running? Are you running a Pro version of Windows? If so, try this option and see what happens. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/