This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Crash on start, even in Troubleshoot mode

  • 4 valiny
  • 0 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Altair

Altair
Altair
more options

Crash ID: bp-928b0e49-6dd7-4d62-b2d9-a0a790231108

Firefox started crashing today and I've gone through all the recommended fixes. I've reinstalled, tried opening in troubleshooting mode (still crashes right away), opening with a new profile did not work either, I've updated/checked my drivers and all seems to be in order there. Nothing I've tried has fixed the issue yet.

Crash ID: bp-928b0e49-6dd7-4d62-b2d9-a0a790231108 Firefox started crashing today and I've gone through all the recommended fixes. I've reinstalled, tried opening in troubleshooting mode (still crashes right away), opening with a new profile did not work either, I've updated/checked my drivers and all seems to be in order there. Nothing I've tried has fixed the issue yet.

All Replies (4)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

RAM/disc check?

Altair
Altair Tompon'ny fanontaniana
more options

TyDraniu said
RAM/disc check?

No issues there either, as far as I can tell.

zeroknight
zeroknight
more options

Have you run MemTest86+?

Altair
Altair Tompon'ny fanontaniana
more options

zeroknight said
Have you run MemTest86+?

Sorry for taking a while to get back on this, but yes came up clean. More details now as well: Chrome works (ish) but has a tendency to close out suddenly too. I'm getting artifacting, mostly on the top of the screen where tabs are displayed when I mouse over them. Reseated GPU, reinstalled drivers, still happening.