This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Log In Error Message

  • 1 valiny
  • 0 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i david

mygng77
mygng77
more options

Good morning,

I keep receiving the same error message about logging in. I have contacted and have been working with the hosting company. The hosting company says that there is no issue with my Thunderbird server or email that I am using for work which is michelle@mygng.com.

However, I keep receiving the same Log In error message which I have attached a photo of. Even after turning off the password and then changing the password and inputting the new password, I still receive this message. Please let me know how to possibly resolve this issue.

Thank you.

Good morning, I keep receiving the same error message about logging in. I have contacted and have been working with the hosting company. The hosting company says that there is no issue with my Thunderbird server or email that I am using for work which is michelle@mygng.com. However, I keep receiving the same Log In error message which I have attached a photo of. Even after turning off the password and then changing the password and inputting the new password, I still receive this message. Please let me know how to possibly resolve this issue. Thank you.
Sarin'efijery napaingotra

All Replies (1)

david
david
  • Top 10 Contributor
more options

This appears to be a corporate email account. Is there a corporate email administrator who might be able to confirm your settings? Is there a web account you can log into to verify the password? If you post a screenshot of your incoming server settings, we may have some suggestions. Thank you.