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Closed a live video chat session that just ended (full screen), and Firefox has been unresponsive since (even after restarting in Safe Mode)

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https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox

"Open the Application Support folder, then open the Firefox folder, and then the Profiles folder."

> There is no "Firefox" folder in "Application Support" folder, while there is a "Mozilla" folder.

What else may I try, as Firefox freezes after restarting (when not restarting in SafeMode)?

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox "Open the Application Support folder, then open the Firefox folder, and then the Profiles folder." > There is no "Firefox" folder in "Application Support" folder, while there is a "Mozilla" folder. What else may I try, as Firefox freezes after restarting (when not restarting in SafeMode)?

All Replies (2)

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Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

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Any hopes of restoring tabs to tab groups?

Some tab groups returned, while majority of tabs moved to "Show other tabs".