This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

EMAILS NO LONGER COMING INTO IN BOX

  • 7 valiny
  • 4 manana an'ity olana ity
  • 13 views
  • Valiny farany nomen'i CarolynHoglin

more options

Emails have stopped coming in to in box. Email works OK on Iphone with Gmail. When I send from account I get this message.

"Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-petermillward441@gmail.com."

Peter Millward

Emails have stopped coming in to in box. Email works OK on Iphone with Gmail. When I send from account I get this message. "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-petermillward441@gmail.com." Peter Millward

All Replies (7)

more options

I am confused. You are describing two problems. Your heading indicate no incoming mail, but your test speaks to not outgoing messages. Please share what your primary issue is, and post any error messages being received. Thank you.

Helpful?

more options

No emails coming in is the problem. I created an email to send to myself that also failed to come to the in box and generated the msg about I being sent but not going in the sent folder. I was trying to “kickstart” the system! It refers to network or file access errors which may give a clue about why emails are not coming into the in box?

Helpful?

more options

Hi David I can't receive emails into my Mozilla/Thunderer account although they are received into my Gmail account and on my Iphone. I think it may be something to do with the link to my imap.gmail.com:993. Apolgies I tried sending an email to myself hoping perhaps to "kickstart" the link, that is when I got the message "message sent but copy was not placed in the sent folder due to network or access errors

Helpful?

more options

Ok, please post screenshot of incoming server setting and the SMTP server settings. That may offer some clues. The error message on sending is often true, beyond Thunderbird's (or your) ability to resolve. This happens to me sometimes and the problem usually ends a few hours later.

Helpful?

more options

Hi david I don't know how to do a screen shot. Under account server settings, I have "imap.gmail.com" "Port 993 default:993" Security Settings Connection security: "SSL/TLS" Authentication Method: "OAuth2"

Helpful?

more options

You did not mention any error messages.

Helpful?

more options

It seems that every time I get an update to Thunderbird I can no longer send or receive emails from gmail. I try everything to no avail. Then after a week or so, suddenly everything is working again with no action on my part.

I'm not getting any error messages. It just times out when trying to send or receive messages.

Any advice?

Helpful?

Mametraha fanontaniana

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.