We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird stuck in "sending access information" on Ubuntu / Gmail

more options

Since yesterday, Thunderbird has been really slow and seemingly unable to properly authenticate with our Google Workspace account, but this seems to be happening only on Ubuntu machines, not on Windows. When I tried sending an email, it seemed to work (as I was able to verify on web gmail that it was indeed sent), but it is also stuck on sending access information, and then it will throw an error saying it failed to authenticate against imap.gmail.com

I already removed and re-added the account, but the problem persists. I'm using all default configurations.

Thunderbird Version 128.5.1esr (64 bits) Ubuntu 24.04.1 LTS

Thanks.

Since yesterday, Thunderbird has been really slow and seemingly unable to properly authenticate with our Google Workspace account, but this seems to be happening only on Ubuntu machines, not on Windows. When I tried sending an email, it seemed to work (as I was able to verify on web gmail that it was indeed sent), but it is also stuck on sending access information, and then it will throw an error saying it failed to authenticate against imap.gmail.com I already removed and re-added the account, but the problem persists. I'm using all default configurations. Thunderbird Version 128.5.1esr (64 bits) Ubuntu 24.04.1 LTS Thanks.

Vahaolana nofidina

It seems to have been an outage on gmail's part, because the problem seemed to have solved itself.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (1)

more options

Vahaolana Nofidina

It seems to have been an outage on gmail's part, because the problem seemed to have solved itself.

Helpful?

Mametraha fanontaniana

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.