Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My computer has a virus and a) I can't connect to the internet b) can't get to my firefox bookmarks to back them up. Where are they stored on the hard drive?

  • 4 valiny
  • 8 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Winz

more options

My computer has a virus and I have to reformat my computer. I can not get to the internet with this computer and trying to find where the bookmarks are saved on the hard drive.

This happened

Not sure how often

== The virus started preventing me from connecting to the internet on Friday.

My computer has a virus and I have to reformat my computer. I can not get to the internet with this computer and trying to find where the bookmarks are saved on the hard drive. == This happened == Not sure how often == The virus started preventing me from connecting to the internet on Friday.

All Replies (4)

more options
more options

We have the same problem. First thing I did is make a back up files then reformat the computer and install and update the Bitdefender antivirus.

Novain'i imglad79 t@

more options

http://support.mozilla.com/en-US/kb/Profiles

Have a look into this... Might help you solve the prob.