This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

firefox keeps locking up for a few minutes, the screen goes white and cant click anything till it begins responding, which sometimes never happens. Whats going on?

more options

Firefox, at random locks up and "is not responding" the page sort of white's out, making everything pale, and i cant click anything within firefox until it's okay again

Which someitmes is minutes, sometimes it never responds again forcing me to quit it.

I would try another browser, but firefox has literally stolen the internet from my laptop. Nothing else willconnect to the internet now.

Firefox, at random locks up and "is not responding" the page sort of white's out, making everything pale, and i cant click anything within firefox until it's okay again Which someitmes is minutes, sometimes it never responds again forcing me to quit it. I would try another browser, but firefox has literally stolen the internet from my laptop. Nothing else willconnect to the internet now.

All Replies (3)

more options

This also happens with me frequently, mostly with Firefox 3.6.12, but occasionally with othe applications such as Microsoft Outlook, therefore I suspect that it is a general Vista problem, and a solution may be found there.

more options

Its only really started happening since the last update 3.6.12. Especially when using dwhelper to download something - after about 3 mins or so - Firefox becomes unresponsive.

 I've even tried to browsing with history records at a minimum and also a few times in 'private browsing', but same problem. Firefox becomes unresponsive after a few minutes and hangs. Then have to shut it down via task mgr.

I'll try uninstalling this version and installing an older one from file hippo. Hope that works as great as it used to.


 Application Basics
       Name
       Firefox
       Version
       3.6.12
       Profile Directory
         Open Containing Folder
       Installed Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Java Console
       6.0.22
       true
       {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
       McAfee SiteAdvisor
       3.1
       true
       {B7082FAA-CB62-4872-9106-E42DD88EDE45}
       Microsoft .NET Framework Assistant
       1.1
       true
       {20a82645-c095-46ed-80e3-08825760534b}
       LastPass
       1.70.0
       true
       support@lastpass.com
       Xmarks
       3.9.2
       true
       foxmarks@kei.com
       DownloadHelper
       4.8.1
       true
       {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
       Adblock Plus
       1.3.1
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
 Modified Preferences
     Name
     Value
       browser.history_expire_days.mirror
       180
       browser.history_expire_days_min
       1
       browser.places.importBookmarksHTML
       false
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage_override.mstone
       rv:1.9.2.12
       extensions.lastAppVersion
       3.6.12
       general.useragent.extra.microsoftdotnet
       (.NET CLR 3.5.30729)
       network.cookie.lifetimePolicy
       2
       network.cookie.prefsMigrated
       true
       places.last_vacuum
       1290961864
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.sanitizeOnShutdown
       true
       security.warn_viewing_mixed
       false
more options

FIREFOX DOES NOT WORK IN ANY OF THE ONES I HAVE TRIED. I AM UP TO 9 NOW & IT STILL DOES NOT WORK. FADES A LOT & I CANNOT SCROLL MOST OF THE TIME. WHAT A PIECE OF CRAP!!!!!!!!!!!!!!!!!!!