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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

bookmarks are gone, history is gone, and cant save new bookmarks.. whats happend? :(

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  • 6 manana an'ity olana ity
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  • Valiny farany nomen'i cor-el

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ive tried doing restore but it says 'unable to process backup files', ive tried doing last known good configurationg and ive tried firefox in safe mode, i dont know what else to do?  :( please help me.. i dont get why this has happend, i havent downloaded anything, or done anything i dont usually do? :S

ive tried doing restore but it says 'unable to process backup files', ive tried doing last known good configurationg and ive tried firefox in safe mode, i dont know what else to do? :( please help me.. i dont get why this has happend, i havent downloaded anything, or done anything i dont usually do? :S

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This can be a problem with the file places.sqlite that stores the bookmarks and the history.