This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I cannot download Firefox 4 to Mac OS 10.6.7.

  • 4 valiny
  • 51 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i suzimatt

more options

I get the following message "The operation can’t be completed because the item “libsmime3.dylib” is in use".

I get the following message "The operation can’t be completed because the item “libsmime3.dylib” is in use".

All Replies (4)

more options

It sounds like this is an issue with the Cisco Anywhere Connect VPN client. If you do use that software, then you will need to stop it before installing Firefox 4.

According to SiliconChaos Blog: Firefox 4: libsmime3.dylib in use error during Mac OS X install you can accomplish that by:

  1. Open a terminal
  2. Type sudo killall vpnagentd
  3. Press enter

That should successfully stop the software and you may then proceed to install Firefox 4.

If you are not using that software, you might also try removing the existing installation of Firefox (by dragging it to Trash) and then installing. Your profile is stored in a separate location, so it will not be removed.

more options

I am not using that software and when I trashed Firefox and emptied the trash I get "The operation can’t be completed because the item “libsmime3.dylib” is in use."

more options

Trying again. After trashing Firefox and getting it gone from the trash, I get "An older item named “Firefox” already exists in this location. Do you want to replace it with the newer one you’re moving?" and the trash is empty. Then when I say OK I still get the above message. And now I have no Firefox.

more options

I have the same problem trying to update Firefox from 4 to 5.0.1. I contacted AppleCare and was told that I should absolutely NOT go to the terminal because it is dangerous! I was advised to contact Firefox online support. So here I am and I don't know what I can do about this and whether I will ever be able to update Firefox!