This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

update not connecting to server after 1 hr

  • 1 valiny
  • 39 manana an'ity olana ity
  • 9 views
  • Valiny farany nomen'i cor-el

more options

The update for firefox runs for 1 hr says that it is connecting to the update server but never does I have run this 6x what is the problem?

The update for firefox runs for 1 hr says that it is connecting to the update server but never does I have run this 6x what is the problem?

All Replies (1)

more options

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version and remove the Firefox program folder to do a clean install of the new version.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Novain'i cor-el t@