This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

lost username/password when I updated

  • 1 valiny
  • 7 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i cor-el

vhorani
vhorani
more options

When I updated to Firefox 4, all the usernames and passwords that were saved on the last version did not stay "remembered". Anyway, I can get them back?

When I updated to Firefox 4, all the usernames and passwords that were saved on the last version did not stay "remembered". Anyway, I can get them back?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you mean names and passwords in the Password Manager or do you mean that you are no longer logged on to (remembered by) websites after closing and restarting Firefox?

If the latter happens then you have a problem with cookies that are not kept or are corrupted or the file that stores the cookies is corrupted.

If Firefox doesn't offer to store passwords in the Password Manager then check that you aren't running Firefox in Private Browsing - Use Firefox without saving history mode.