You must close Firefox to install the update after it is saved to your hard drive. Follow the instructions below.

There are 2 versions of Adobe Flash. Both must be installed and updated on Windows systems. In Firefox it would show as Shockwave Flash in your plug-ins, if you had it installed.

• an ActiveX version for IE only
• a plug-in version for Firefox and most other browsers

1. Install or Update the Flash plugin to the latest version.
   • Download and SAVE to your Desktop so you can find the installer later
   • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
   • After download is complete, exit Firefox
   • Click on the installer you just downloaded and install
     • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
   • Start Firefox and check your version again or test the installation by going back to the download link below
   • Download and information: http://www.adobe.com/software/flash/about/
     • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
     • Use IE to go to the above site to update the IE ActiveX
   • Download Manual installers.
     • http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
     • Note separate links for:
       • Plugin for Firefox and most other browsers
       • ActiveX for IE

Thank you very much, this worked! I am thrilled!

You are welcome.

So that other users can find solutions to previously asked Firefox support questions, please take a couple of minutes to return to the forum, sign in and click "Solved" next my answer. Thanks.