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File Download (Type: Firefox Document) message box appears every time I send an e-mail on Outlook

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I use Outlook as my email service. When in Outlook, almost every time I send an email or delete an email I get a popup box Titled "File Download". It says "DO you want to open or save this file?" "NAME Is a long string of alpha-numeric characters such as "{53BDCB52-F771-4692-B039-55C62COD6390}.html". Then "Type: Firefox Document, 6.66kB", Then "From: C:\Users\Neil\AppData\Local\Microsoft\Windows.....", Then "Open" "Save" "Cancel". There is a box with a check mark "Always ask before opening this type of file". Question---How do I stop this box from appearing?

I use Outlook as my email service. When in Outlook, almost every time I send an email or delete an email I get a popup box Titled "File Download". It says "DO you want to open or save this file?" "NAME'' Is a long string of alpha-numeric characters such as "{53BDCB52-F771-4692-B039-55C62COD6390}.html". Then "Type: Firefox Document, 6.66kB", Then "From: C:\Users\Neil\AppData\Local\Microsoft\Windows.....", Then "Open" "Save" "Cancel". There is a box with a check mark "Always ask before opening this type of file". Question---How do I stop this box from appearing?

All Replies (4)

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I am going to assume no one has found a solution to this MAJOR inconvenience.

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Not that I am aware of. Do you have a solution?

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Windows 7 - Outlook has a file download box that will not go away.,please help go to this website and the solution is there...

http://www.sevenforums.com/microsoft-office/176965-outlook-has-file-download-box-will-not-go-away-please-help.html

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