This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

from firefox 3.6.16 I can't update to either Firefox 4 or 5.

  • 1 valiny
  • 2 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i Chris Ilias

Philbg
Philbg
more options

When I try to go Version 3.6 to firefox version 4 or 5, I receive this error message: XML Parsing Error: undefined entity Location: jar:file:///C:/Documents%20and%20Settings/Ws_05/Application%20Data/Mozilla/Firefox/Profiles/bhuzffn5.default/extensions/speedtest@gotomyhelp.com/chrome/speedtest.jar!/content/netError.xhtml

Line Number 392, Column 33:
&netOffline.longDesc;
When I try to go Version 3.6 to firefox version 4 or 5, I receive this error message: XML Parsing Error: undefined entity Location: jar:file:///C:/Documents%20and%20Settings/Ws_05/Application%20Data/Mozilla/Firefox/Profiles/bhuzffn5.default/extensions/speedtest@gotomyhelp.com/chrome/speedtest.jar!/content/netError.xhtml Line Number 392, Column 33: <div id="ed_netOffline">&netOffline.longDesc;</div>

All Replies (1)

Chris Ilias
Chris Ilias
  • Moderator
more options

It looks like one of your extensions (speedtest) is not compatible with the latest version. You can start Firefox with add-ons disabled by holding the Shift key while you start Firefox. For more info, see Diagnose Firefox issues using Troubleshoot Mode.

From that point, go to the Add-ons manager and uninstall speedtest. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.