This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

one user on this computaer cannot open Firefox or Thunderbird. Error message: cannot find profile.

  • 1 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i cor-el

more options

Firefox and Thunderbird won't start. 'your (Firefox/Thunderbird) profile cannot be loaded. It may be missing or inaccesible.' How do we restore the profile? It worked normally up to today.

Firefox and Thunderbird won't start. 'your (Firefox/Thunderbird) profile cannot be loaded. It may be missing or inaccesible.' How do we restore the profile? It worked normally up to today.

All Replies (1)

more options