This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Once we download it brings up a box that says "Run as" and has User name: Administrator and a box for Password. We can't get past this point. What do we do?

  • 1 valiny
  • 8 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i cor-el

more options

we tried to dowload Firefox and it tried to run..it then brought up the box that states Run as at the top. It says: You may not have the necessary permissions to use all the features of this program you are about to run. You may run this program as a different user ot continue to run the program as the current user. Current user(Owner-PC\Owner) Run the program as the following user: User name: Administrator Password: ok cancel

we tried to dowload Firefox and it tried to run..it then brought up the box that states Run as at the top. It says: You may not have the necessary permissions to use all the features of this program you are about to run. You may run this program as a different user ot continue to run the program as the current user. Current user(Owner-PC\Owner) Run the program as the following user: User name: Administrator Password: ok cancel

All Replies (1)

more options

Make sure that you do not run the Firefox directly via the download dialog in IE, but save the file to the desktop and start the installation with a double-click.

You may need to use "Run as Administrator" via the right-click context menu if you do not get a UAC alert.