This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

harveygfl
harveygfl
more options

I just installed Firefox 8.0 on.. i7 Based Based Computer, OSX Lion All current Patches, 6 GB Ram, 1TB HDD, Nvidia Graphics.

After I complete the FF DMG Download, I install the New Version and I check Addons to make sure everything is current. The Addon Check tells me that i need to install a New version of Java for Lion, I download the DMG and run the installer. Exit FF and restart the Computer.

After I restart the Computer and go back to FF, the Addon Checker still tells me that Java Plugin still needs to be updated.

The Specific Crash comes when i try to use Yahoo Mail and or Exit Yahoo Games.

My guess is its java plugin related with FF8.0 on Lion.

I just installed Firefox 8.0 on.. i7 Based Based Computer, OSX Lion All current Patches, 6 GB Ram, 1TB HDD, Nvidia Graphics. After I complete the FF DMG Download, I install the New Version and I check Addons to make sure everything is current. The Addon Check tells me that i need to install a New version of Java for Lion, I download the DMG and run the installer. Exit FF and restart the Computer. After I restart the Computer and go back to FF, the Addon Checker still tells me that Java Plugin still needs to be updated. The Specific Crash comes when i try to use Yahoo Mail and or Exit Yahoo Games. My guess is its java plugin related with FF8.0 on Lion.

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: