Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox responds to nothing. Only page that loads is about:home.

  • 1 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i cor-el

JeremyTyche
JeremyTyche
more options

Hello, I am using Firefox Version 8.0 I am running on a freshley restored factory default of Windows XP.

Last night, It was working perfectly fine. But now Firefox responds to nothing.

Internet Explorer works fine, as does Safari.

When I open Firefox up, about:home is brought up with the normal Google search, and if I try to go to another page, about:home seems to 'refresh' and will not connect to the websites I desire.

Problems: 1) I click Bookmark. -about:home is 'refreshed' 2) I type in a web address. -about:home is 'refreshed' 3) Right Click -> Open New Tab (or Window) -Firefox opens a new Window/Tab, but the website does not load. (Empty blank page)

Hello, I am using Firefox Version 8.0 I am running on a freshley restored factory default of Windows XP. Last night, It was working perfectly fine. But now Firefox responds to nothing. Internet Explorer works fine, as does Safari. When I open Firefox up, about:home is brought up with the normal Google search, and if I try to go to another page, about:home seems to 'refresh' and will not connect to the websites I desire. Problems: 1) I click Bookmark. -about:home is 'refreshed' 2) I type in a web address. -about:home is 'refreshed' 3) Right Click -> Open New Tab (or Window) -Firefox opens a new Window/Tab, but the website does not load. (Empty blank page)

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: