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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes before it can start up, can't even get to safe mode.

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  • 1 manana an'ity olana ity
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  • Valiny farany nomen'i missleah26

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Hello, Firefox automatically downloaded and installed an update this morning and now it won't start at all. I've tried starting in safe mode (shift-clicking to start), but I can't even get through there. It's just crash after crash after crash and I'm quickly losing patience.

Hello, Firefox automatically downloaded and installed an update this morning and now it won't start at all. I've tried starting in safe mode (shift-clicking to start), but I can't even get through there. It's just crash after crash after crash and I'm quickly losing patience.

Vahaolana nofidina

After doing more digging, I found that updating my version of RoboForm was the fix. At least so far... we'll see how long it lasts!

If you're running RoboForm and can't get in, try to update RoboForm from IE, then try again.

Hamaky an'ity valiny ity @ sehatra 👍 0

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Vahaolana Nofidina

After doing more digging, I found that updating my version of RoboForm was the fix. At least so far... we'll see how long it lasts!

If you're running RoboForm and can't get in, try to update RoboForm from IE, then try again.