This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

my tool bar wont work

more options

Starting on 11/11 my tool bar wont work and all the bookmarks are gone from the bookmark page and tool bar. I did a system restore as well because the browser keep locking up and going black then returning with (not responding).

Starting on 11/11 my tool bar wont work and all the bookmarks are gone from the bookmark page and tool bar. I did a system restore as well because the browser keep locking up and going black then returning with (not responding).

All Replies (2)

more options

It's actually quite simple to restore your lost information. Hover your Firefox Menu Tab and click the Bookmarks Menu. The little box will pop up. Click on Import and Backup ... the second option down is "restore" . Hit that and it should give you a list of dates that Firefox auto-saves your bookmarks. Just pick a date and apply. If this doesn't help. You may have to revert to an earlier version or check your addons.

more options

Thank you for the information, but I attempted to restore with all the backup dates listed and none work. I keep getting the message "Unable to process the backup file." I also have issues with the tool bar at the top regularly going gray and not being able to access anything from the list. Tools, Edit, View, History, Bookmarks Tools Help nothing works