This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Browser has been hijacked by searchqu.com. Firefox will not open at all. I have uninstalled/reinstalled, but I keep getting a message: Firefox is configured to use a proxy server that is refusing connections. Any suggestions?

more options

Firefox will not launch. I don't believe this is a problem with Firefox so much as a program/virus that is preventing Firefox from launching. It also blocks attempts to change my home page.

Firefox will not launch. I don't believe this is a problem with Firefox so much as a program/virus that is preventing Firefox from launching. It also blocks attempts to change my home page.

All Replies (1)

more options

Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and Searches are redirected to another site