This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

When I try to import Bookmarks from IE using 'Import Data from Other Browser' it is greyed out. Why is this?

  • 2 valiny
  • 2 manana an'ity olana ity
  • 18 views
  • Valiny farany nomen'i goreilly16

more options

I am trying to follow instructions from Firefox Help. Step 2 to import Bookmarks is to select 'Import Data from Another Browser' option in History-Library-Import and Backup. However, this option is greyed out for me and I can not select it. Why is this greyed out? How can I get past this?

I am trying to follow instructions from Firefox Help. Step 2 to import Bookmarks is to select 'Import Data from Another Browser' option in History-Library-Import and Backup. However, this option is greyed out for me and I can not select it. Why is this greyed out? How can I get past this?

Vahaolana nofidina

Make sure that you are not running Firefox in Private Browsing - Use Firefox without saving history mode.

  • To see all History and Cookie settings, choose: Firefox > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use Private Browsing mode"

Now do this -> Import Bookmarks and other data from Microsoft Edge

Check and tell if its working.


Not related to your problem but your Plugins are out-dated

  • Update All your Firefox Plugins -> https://www.mozilla.org/en-US/plugincheck/
  • When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)
Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

more options

Vahaolana Nofidina

Make sure that you are not running Firefox in Private Browsing - Use Firefox without saving history mode.

  • To see all History and Cookie settings, choose: Firefox > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use Private Browsing mode"

Now do this -> Import Bookmarks and other data from Microsoft Edge

Check and tell if its working.


Not related to your problem but your Plugins are out-dated

  • Update All your Firefox Plugins -> https://www.mozilla.org/en-US/plugincheck/
  • When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)

Novain'i Hasan t@

more options

Thanks mha007. That worked for me.