This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 1 valiny
  • 1 manana an'ity olana ity
  • 25 views
  • Valiny farany nomen'i Oxylatium

4123hamilton
4123hamilton
more options

Firefox appears to install, but will not load and crashed with an error message that it is missing the DLL file "MOZCRT19.DLL". However, I have downloaded this file and placed it in the Mozilla Firefox folder as instructed.

Firefox appears to install, but will not load and crashed with an error message that it is missing the DLL file "MOZCRT19.DLL". However, I have downloaded this file and placed it in the Mozilla Firefox folder as instructed.

All Replies (1)

Oxylatium
Oxylatium
more options

Your crash report is outdated: https://crash-stats.mozilla.com/report/index/8565f0b3-ee1e-43a8-a3a5-b29512111223 Do you have a recent one?