This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Cannot download items from Microsoft (i.e. holiday cards) - says I'm not "connected"

  • 1 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Vivek

gmcomp1
gmcomp1
more options

I am trying to download templates from Word for greeting cards. I get a message saying I should make sure I'm connected to the internet - which I am. I also tried to download a game (Klondike Solitaire from Free Solitaire.com and the headings come up and the ads come up, but the card game doesn't and it always did with IE.

I am trying to download templates from Word for greeting cards. I get a message saying I should make sure I'm connected to the internet - which I am. I also tried to download a game (Klondike Solitaire from Free Solitaire.com and the headings come up and the ads come up, but the card game doesn't and it always did with IE.

All Replies (1)

Vivek
Vivek
more options

Hi,

You may have to look into the MS Office connection settings. Posting in a MS Office forum would be helpful regarding the settings.

You may have to download the Solitaire game and install it to play the game. The site http://solitaire.com/ says "In the past, we were part of Internet Explorer. We're now a stand-alone program, which allows us to work on Windows-based computers that use browsers other than Internet Explorer and on new operating systems, such as Vista. And our new version gives much faster connection speeds to opponents!"