This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes first, than works - after sending crash report

  • 2 valiny
  • 2 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i habuter

more options

After installing Windows 7 Service Pack 1 für x64-basierte Systeme (KB976932) at 08.‎04.‎2012 15:47

nothing works; firefos and IE doesn't work, both crashes and no internet... So I use system restore but cannot install any windows updates anymore...(I tried 3times)

After installing Windows 7 Service Pack 1 für x64-basierte Systeme (KB976932) at 08.‎04.‎2012 15:47 nothing works; firefos and IE doesn't work, both crashes and no internet... So I use system restore but cannot install any windows updates anymore...(I tried 3times)

Vahaolana nofidina

Hi,

Please also try reinstalling Firefox on top of the current installation: https://www.mozilla.org/en-US/firefox/new/

If the OS and application functionality has been affected by the SP update, you can try to post for helpful information on a Windows OS forum: http://answers.microsoft.com/en-us

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

more options

Vahaolana Nofidina

Hi,

Please also try reinstalling Firefox on top of the current installation: https://www.mozilla.org/en-US/firefox/new/

If the OS and application functionality has been affected by the SP update, you can try to post for helpful information on a Windows OS forum: http://answers.microsoft.com/en-us

more options

...after long time I tried: so at first I installed the English Version (by your link), and Firefox didn't crash at the first time starting after system new starting...and then I installed the German Version, made a new system start, and it works! Thank you. Hartmut