Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

JAWS 12 and 13 don't work properly with Firefox 10.0.4 ESR

  • 3 valiny
  • 6 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i ponyta

ponyta
ponyta
more options

I have both JAWS 12 and 13.0.852 installed on Windows 7 64 bit. My Firefox version is 10.0.4 ESR. The JAWS virtual pc cursor is on but when I press the up and down arrows on a web page, nothing is spoken. It doesn't seem to recognize tables either. It works fine in Internet Explorer.

Here is a sample page: http://www.usability.com.au/resources/tables.cfm

I've already repaired JAWS and it made no difference.

I also noticed that while in FF browser, if I press ins+v, it brings up the Quick Settings for Firefox but the same options are not there (there are fewer) as when using Internet Explore. For example, the 'List and Table Options' is not there.

I have both JAWS 12 and 13.0.852 installed on Windows 7 64 bit. My Firefox version is 10.0.4 ESR. The JAWS virtual pc cursor is on but when I press the up and down arrows on a web page, nothing is spoken. It doesn't seem to recognize tables either. It works fine in Internet Explorer. Here is a sample page: http://www.usability.com.au/resources/tables.cfm I've already repaired JAWS and it made no difference. I also noticed that while in FF browser, if I press ins+v, it brings up the Quick Settings for Firefox but the same options are not there (there are fewer) as when using Internet Explore. For example, the 'List and Table Options' is not there.

Vahaolana nofidina

Does it help if you disable hardware acceleration?

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Hamaky an'ity valiny ity @ sehatra 👍 2

All Replies (3)

Nathan2055
Nathan2055
more options

Are you sure this software is compatible with Firefox? To check, make sure you have only the latest version installed of the problem plug-in, then update Firefox to the latest version by going to this link (direct from Mozilla download servers), and then see if it works.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

Does it help if you disable hardware acceleration?

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
ponyta
ponyta Tompon'ny fanontaniana
more options

Wow. Thank you so much! That did the trick. JAWS is now working fine.