This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

After upgrade to 14.0.1 Pogo Scrabble popup hangs

more options

After updating to 14.0.1 I am no longer able to play Scrabble on Pogo. Other games like Popit work OK. The Scrabble window pops up, but it just hangs there and never loads. IE works OK.

After updating to 14.0.1 I am no longer able to play Scrabble on Pogo. Other games like Popit work OK. The Scrabble window pops up, but it just hangs there and never loads. IE works OK.

All Replies (2)

more options

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

2. If needed, delete your pogo.com cookies (this will log you out)

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try relaunching the game. Does that help?

more options

Your "More system details..." shows a recent version of Flash ("Shockwave Flash") and a much older version. You might want to delete the older one. Locating it on your system involves some detective work. These earlier threads have some discussion about that: