We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Adobe Flash Player lPlug in problem

  • 1 valiny
  • 23 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i ideato

more options

When I open a page which requires Flash Player I get a message box indicating "Adobe Flash Player 11.4.r402 has stopped working", with the sub comment "Windows is checking for a solution to the problem." I have uninstalled my flash player and reinstalled it, no luck. I have removed Firefox and reinstalled with the same problem. I have disabled Flash plugin, after which I try a live feed from BBC this web site informed me I required a plug in, as expected. I don't have this problem with Internet Explorer. The actual flash version installed is: 11.4.402.265. Any advice?

When I open a page which requires Flash Player I get a message box indicating "Adobe Flash Player 11.4.r402 has stopped working", with the sub comment "Windows is checking for a solution to the problem." I have uninstalled my flash player and reinstalled it, no luck. I have removed Firefox and reinstalled with the same problem. I have disabled Flash plugin, after which I try a live feed from BBC this web site informed me I required a plug in, as expected. I don't have this problem with Internet Explorer. The actual flash version installed is: 11.4.402.265. Any advice?

All Replies (1)

more options

Hi kenmaitland,

try to Turn off hardware acceleration in Firefox and "disable the hardware acceleration" in the Flash Player too :

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

also try to Disabling Protected Mode in Flash (the link is for 11.3, do the same for 11.4), see the same in "Last resort" in the next link from adobe forum http://forums.adobe.com/thread/1018071?tstart=0

If you still have crashes you must download and Install Flash 10.3 but first uninstall your current version with adobe uninstaller program .


thank you