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Firefox can not read Hotmail messages and some other program input fields (Hotmail OK if add-ons disbled)

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  • 3 manana an'ity olana ity
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  • Valiny farany nomen'i ColinBeddows

ColinBeddows
ColinBeddows
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Yesterday Hotmail was fine under Firefoax, today messages cannot be opened, cannot access bank account customer number, cannot enter text into comments section in newspaper. Can access Hotmail and newspaper comments on Opera. But I can access Hotmail on Firefox if I start up with add-ons disabled option, but when disable all add-ons individually on Firefox normal access, it's back to not working again. Have also gone back 4 updates on Windows Vista Home Basic and disabled the excellent Rapport bank security. Tried to disable Foxit reader previously (as older posts advised) and no difference. Any ideas ?, In the meantime will keep Opera open for Hotmail and try access bank tomorrow. Thanks all.

Yesterday Hotmail was fine under Firefoax, today messages cannot be opened, cannot access bank account customer number, cannot enter text into comments section in newspaper. Can access Hotmail and newspaper comments on Opera. But I can access Hotmail on Firefox if I start up with add-ons disabled option, but when disable all add-ons individually on Firefox normal access, it's back to not working again. Have also gone back 4 updates on Windows Vista Home Basic and disabled the excellent Rapport bank security. Tried to disable Foxit reader previously (as older posts advised) and no difference. Any ideas ?, In the meantime will keep Opera open for Hotmail and try access bank tomorrow. Thanks all.

Vahaolana nofidina

Thanks Jcher2000 and cor-el for your suggestions, I think have solved the mystery, Firefox add-ons were all ok, but EXTENSIONS contained a program called Price-Peep which has caused the problem. Solved by elimination; Shut down ALL Add-ons AND extensions, Hotmail worked, re-introduced all Add-ONs, one at a time, all worked OK, then did the same with extensions, worked down the list and, at the second to last (how unusual), Hotmail stopped working with Pricepeep enabled, then restarted with it Ppee disabled, checked the last program and all still working in Hotmail. I have just looked at the Pricepeep site and I think it was added when I took delivery of a spare webcam which didn't have software so downloaded software from the web (cannot check back site as have cleared all history caches in sorting this mes) so ise people NOT to agree to download this crap. Just emailed the idiots )© 2012 Verti Technology Group). Now, how do I report this to Mozilla and Hotmail ?... Thanks folks, from a very pissed off person in France...Colin.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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One of the differences between Firefox's "Safe Mode" which you tested is that hardware acceleration of graphics is turned off in Safe Mode. It's hard to see how that would affect forms, but you certainly could try disabling it in normal mode.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button or classic Tools menu > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

Do you have any privacy/security software installed that could affect keyboard entry on secure sites? Some users have reported problems with the Comcast/Xfinity "Constant Guard" Protection Suite component named Identity Guard, which apparently tries to scramble keyboard input to frustrate keyloggers.

cor-el
cor-el
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Note that Safe mode also disables the JavaScript JIT compiler, so there may be JavaScript involved.

  • javascript.options.methodjit.content

Do you see any errors in the Error Console?

You can hide the CSS errors that usually fill that window.

ColinBeddows
ColinBeddows Tompon'ny fanontaniana
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Vahaolana Nofidina

Thanks Jcher2000 and cor-el for your suggestions, I think have solved the mystery, Firefox add-ons were all ok, but EXTENSIONS contained a program called Price-Peep which has caused the problem. Solved by elimination; Shut down ALL Add-ons AND extensions, Hotmail worked, re-introduced all Add-ONs, one at a time, all worked OK, then did the same with extensions, worked down the list and, at the second to last (how unusual), Hotmail stopped working with Pricepeep enabled, then restarted with it Ppee disabled, checked the last program and all still working in Hotmail. I have just looked at the Pricepeep site and I think it was added when I took delivery of a spare webcam which didn't have software so downloaded software from the web (cannot check back site as have cleared all history caches in sorting this mes) so ise people NOT to agree to download this crap. Just emailed the idiots )© 2012 Verti Technology Group). Now, how do I report this to Mozilla and Hotmail ?... Thanks folks, from a very pissed off person in France...Colin.

Novain'i ColinBeddows t@