This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I have gone through all the steps. Cannot play viedo or load games. Do not know what else to do. Everything works in internet explorier. Help

  • 5 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i cor-el

more options

Not sure what else to try. I am running Firefox 16.0.1 and flashplayer 10. Everything was working fine yesterday when starting today. Videos will not play and cannot load games.

Not sure what else to try. I am running Firefox 16.0.1 and flashplayer 10. Everything was working fine yesterday when starting today. Videos will not play and cannot load games.

All Replies (5)

more options

It doesn't appear that you have Flash Installed. It's possible you have IE flash installed and not Firefox Flash. Try to install Flash from http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe

more options

Flash is installed. It worked fine yesterday now it does not. I have uninstalled and re-installed. The game will half load or not load at all.

more options
more options

No it is not there. One of the games I can now load but not the other. I have installed it. Flash is working in IE.

more options

If you do not see the Flash plugin on the Tools > Add-ons > Plugins page then the Flash plugin for Firefox isn't installed.

Download the Flash installer to the desktop and run the Flash installer via the right-click context menu as Administrator (ght-click: Run as > Administrator).

You can find the latest Flash player for Firefox on this page.