This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

HOw do I get my Firefox Icon to work? It seems to be frozen. I use it for 4 years with out issues.

  • 2 valiny
  • 1 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i cor-el

more options

I click on the Firefox Icon and two images pop up as always, however it does not connect to the internet. Help please!

I click on the Firefox Icon and two images pop up as always, however it does not connect to the internet. Help please!

All Replies (2)

more options

Hello EdwinTrellue

Try to download a new version of firefox with your safari and delete the current, and then install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

more options

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.